1- What do I do with my booking voucher?
After making the full payment you will be able to print your voucher. You are
simply requested to sign it and fax it back to us. This voucher acts as a
receipt and final proof of booking, and must be kept with you during your stay.
Your names and all requested services will be communicated to the hotel and
other suppliers so you don't need to show your voucher unless you're asked to.
2- Who will pick me up at the airport and what are the transfer times?
We provide round trips between Beirut International Airport and your
accommodation(s). Upon your arrival, our driver will meet you at the airport by
holding the name of the person who made the booking. On your return date, the
taxi will be present at your hotel early enough to secure your presence at the
airport 2 hours prior to your flight.
The trip from Beirut to Faraya Mzaar
is between an hour to an hour and a half depending on the traffic in and around
If snow chains are required, we would appreciate your
patience during installation by the driver. Under some very rare
circumstances like extreme weather or icy roads at night, and for your own
safety, our travel assistant might have to change your itinerary and book
you rooms in Beirut at the very beginning or end of your stay.
3- And if I ordered a car rental, what happens?
The pick-up and drop-off locations will be at Beirut International Airport,
unless you requested other locations. The terms and conditions of the car
rental company apply.
4- Where do I pick up my ski or snowboard gear from?
Depending on your time of arrival and the location of your accommodation,
you will either be stopped at the ski shop on your way to the resort, or the
hotel/chalet will assist in obtaining your gear once you reach the resort.
In addition to the equipment, you will also be able to buy/hire additional
accessories and clothing. Equipment will be returned at the end of your stay
and will be checked for any missing or broken parts. In that case,
SkiMzaar.com is in no way responsible and you will have to comply with the
shop's rules and pay for the damaged gear.
5- Where do I pick up my ski passes from?
At Faraya Mzaar resort, the booking leader name is communicated in advance to the
ski ticket counter located inside the parking of the Jonction Domain as
indicated on the map.
You simply have to identify yourself there each morning and obtain
your passes. It would be useful to have your passports with you. Pre-paid ski passes are non-refundable once your trip
commences, even during bad weather.
6- How is my holiday insurance issued and what does it
Reference to our Terms and Conditions of Booking, ski insurance is
compulsory and is supplied by Mideast Assistance S.A.L. providing 24x7
support and assistance. It covers you for medical treatment, winter sports and if necessary
casualty evacuation by air. Download the full policy
7- What procedures are in place if there is an accident on
In Faraya Mzaar there is a rescue team supported by a doctor and an
ambulance for emergency cases, always ready at the bottom of the slopes. If
a serious accident occurs you will be taken down to the nearest hospital
that is only 30 minutes away. At the Cedars an ambulance will take
you down to Tripoli if there is a serious accident. In any case, make sure you
or somebody on your behalf, informs our insurance Call Center on +961.4.548348.
They are available 24x7.
8- How far is the accommodation from the slopes and what
time do the lifts open?
In Faraya Mzaar, the furthest hotel proposed by our booking engine is only 10 minutes from the slopes, but we lay on transport to
get you there and back from around 8:30 in the morning. Other hotels or chalets might be on the
slopes or at a walking distance. The lifts open at 8:00 and they stop running at
3:30 which means you are back down for tea by 4:00PM.
9- Can I book some ski lessons, nanny services or après-ski
excursions after my trip commences?
Sure. Have a look first at our ski lessons, childcare and
If interested, you can call our reservations department anytime from 8h00
till 19h00 on +961.3.236623. You even don't have to pay for it directly because we
may charge your credit card if you wish to keep your cash money.
10- I have another question....
We're here to help. Drop us an email to [email protected] and we'll get back to you within minutes.